Contact support
We acknowledge support and privacy requests within 2 business days. Include your app version, OS version, issue time and redacted error screenshots. Never send passwords, API keys, a full address book or recordings without an appropriate basis.
Requirements and troubleshooting
Remote calls and SMS require compatible hardware, an online device and active SIM/carrier service. Assistants also depend on configured AI services. This app release does not provide a VPN or general network tunnel.
- Sign-in: check email and connectivity. Deleted accounts cannot sign in; contact support for erasure status.
- Install and register: use the download section or web app linked from our homepage. When enabled, SMS registration supports +86 mainland China numbers; other regions can use email. Codes expire after 5 minutes and resend requires 60 seconds. Never share verification codes.
- Mac: complete initial Bluetooth setup on an iPhone or Android phone, then manage devices on your computer with the same account. Native Mac downloads open only after signing, notarization and verification; the web app is available now.
- Offline device: check power, Wi-Fi/cellular signal and carrier service; avoid repeatedly submitting commands.
- Caller names: check contact import permission and account sync; contacts have cloud sync and local caching.
- SMS and calls: verify the selected number/SIM and device status. Confirm results after a timeout to avoid duplicate sends.
- Notifications: check system permission and app settings; delivery also depends on platform and connectivity.
Delete account
In the app or on the web: My account → Delete account. Enter your current password, review the consequences and confirm; no email or phone call is required. The account is marked deleted and login/delegated access is revoked. A separate system continues erasing associated data.
After verified acceptance, online data is erased within 7 calendar days and backups within 30 calendar days of the same time, subject to explained lawful retention exceptions. Immediate account-deleted status does not mean all copies are already erased. We provide confirmation on completion.
Deletion does not automatically cancel carrier contracts or separate subscriptions, or delete physical SIMs or paid eSIMs. For interrupted requests or progress, contact support@aispea.com.
AI permission
In the app or web service: My account → AI data sharing. Review enabled services, data and purposes before agreeing; you can withdraw at any time. Withdrawal stops AI processing, disables AI answering and cancels pending outbound AI calls. Ordinary communication and existing records remain available. Processing destination changes require renewed permission.
Privacy and data
This release does not use user data for training or fine-tuning. For retention and rights, see the Privacy Policy.